Technology

AIM Attendance

Get the real story on attendance and absenteeism

Applying adherence guidelines and other workforce-related measures can help you quickly capture efficiency gains. While workforce management systems have done a good job of identifying when agents are or are not on the phone and matching that information with schedules to capture adherence levels, what happens when agents are away from or off the phone? It would certainly be useful to understand what is driving that behavior.

AIM Attendance is a data capture and measurement application that allows you to understand and analyze the true causes of extended periods or trends of absenteeism. By integrating a human-based information capture system with the data in your ACD and workforce management applications, AIM allows you to achieve a complete view and analysis of attendance and adherence trends.