Technology
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AIM Performance Applications
AIM Performance Applications are a family of web-based workflow and analytical software applications, purpose built for contact center operations. These applications enable centers to optimize the key business processes and activities required to motivate, measure and manage their operation to meet their key revenue, service, and efficiency goals. AIM Performance Applications can be used as individual applications or collectively, as they share common reporting, analytics, data integration and organizational models via the AIM Performance Suite Technology Platform.
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ScorecardsDelivers on-line visibility to performance goals and achievement |
Performance ReviewOn-line appraisal process automation and analysis |
CoachingAutomates and tracks the coaching and education process |
RewardsAutomates non-revenue incentive rewards and redemption |
AttritionEnables a deep, "drill down" analysis of attrition causes and effects |
Career DevelopmentDrives career development plans for best performers |
CompensationEnables monitoring and visibility of compensation incentives |
AttendanceEnables a deeper understanding of absenteeism and adherence |
KPI OptimizationClosed loop analysis and optimization of agent and team goals |
With AIM, we are more productive and managers can spend more time working with customers
and agents
--Wyn Lloyd-Jones, Barclays Bank PLC