Technology

AIM Performance Review

Save hundreds of hours annually with automated performance reviews

Regular reviews help employees stay focused on their performance, maximizing their contribution to the organization. Consistent interaction between agents and supervisors can reduce attrition by proactively identifying and stopping performance slippage before it becomes a larger problem. Until now, however, the cost and time required for supervisors to conduct frequent reviews made these reviews impractical.

AIM Performance Review is a workflow application that allows your agents, team leaders, and other employees to accelerate, streamline, and measure the review process. By integrating human workflow with your operational data and KPIs, your employees share the process, compare performance through a single view of metrics, and inter­change comments and feedback. Data from the review process is captured in a centralized database and linked with existing HR systems and processes. AIM Performance Review also includes built-in reports that let you measure compliance with and effectiveness of the overall review process.