Awards
Assisted Customer Service Project
Winner: Barclays and AIM Technology
with contact centre performance management
solution
The bank was able to show that it had saved a significant number
of work hours, improved customer response times and satisfaction,
and could demonstrate a clear financial return for its
investment. By improving its call centre operations, Barclays
has also improved the working conditions for its employees,
thereby reducing turnover. This was a win-win situation for all
stakeholders and was well delivered.
Call Center Magazine's annual awards highlight the most innovative and influential call center solutions and technologies. AIM Technology's performance management solution received the 2006 Product of the Year Award for outstanding innovation, product excellence and vision. This is the first time that a performance management provider has received that distinction, which is a testament to AIM Technology’s breakthrough product and the benefits it offers customers.
Performance Management and Analytics software make a strong appearance among our award winners this year... AIMCall is among the tools that call centers will need to bring their operations into the forefront of the businesses they represent
-- Call Center Magazine