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Download Whitepaper
Motivating, Measuring and Managing Performance
Unifying your contact center and human performance management processes is the key to lowering costs, driving revenue and improving customer service. The white paper states the case for a solution that automates key processes such as coaching, career development and reviews and links them together via integrated performance analytics and reporting, all delivered via an incremental and modular architecture.
Improving the Contact Center Performance Review Process
Frequent Performance Reviews drive improvements in teamwork, individual and team performance. This white paper outlines five key challenges that managers face in performing employee appraisals and how an applications approach can lead to performance gains and reductions in attrition.
A New Generation of Operational Performance Management Applications
Enterprises need every possible edge to extend their competitive advantage in today's increasingly complex business environment. To this end, many leading companies have implemented performance management solutions that combine financial planning, forecasting, and analytics to help them set strategic objectives...
Operational Perfomance Management:
Extracting Greater Value from Your Call Center Investment
Businesses spend millions of dollars annually on call center capital and human resources expenses to drive down customer service costs and increase total revenue per customer. Even though many companies have successfully improved call center efficiencies through operational systems improvements, many of the world's largest and most technologically sophisticated companies are unable to fully realize the value of their current investments.
Download Collateral
AIM onDemand Brochure
AIM onDemand allows customers to purchase AIM Technology's performance management software on a subscription basis. The brochure provides all the information you need to consider how AIM onDemand might benefit your organization. Download the brochure to learn more about the offering as well as how AIM onDemand provides the robust analytical capabilities users come to expect with a full site license – on demand.
AIM Scorecards Datasheet
AIM Scorecards is a tracking, measurement and reporting application for contact center sales and service environments. Delivering instant, visual information to help employees focus on individual and organizational goals, AIM Scorecards collects data from a variety of sources, including automated call distributors, interactive voice response, customer relationship management and quality monitoring systems.
AIM Performance Brochure
Automating key contact center processes, analytics and reporting are critical elements in improving how your contact center executes and performs. AIM Performance is a collection of solutions that optimizes and automates your key activities, information management and actions. This brochure provides an overview of the breadth of the AIM Performance solutions family.
AIM Performance Review Datasheet
Frequent and timely performance reviews allow team leaders and agents to work together to improve individual and team performance and drive down attrition. However, it is often too cumbersome and time consuming to review employees on a frequent enough basis to make a significant impact. AIM Performance Review automates the appraisal process to save time, streamline the process, and measure its effectiveness.
AIM Rewards Datasheet
Automating the rewards process empowers your managers to create, review and track incentive programs and campaigns. AIM Rewards is a workflow and reporting application that automates the entire rewards process. It is integrated with AIM scorecards to motivate agents through timely and accurate monitoring of achievement against personal incentives.
AIM Coaching DataSheet
Automation of education and training can help you proactively correct performance issues at the individual or organizational level before they become a bigger problem. AIM Coaching is a workflow application that automates, measures, and monitors the overall coaching process to drive consistent, accurate and cost effective coaching practices.
With AIM, we are more productive and managers can spend more time working with customers
and agents
--Wyn Lloyd-Jones, Barclays Bank PLC