Applications

Analytics

The AIM Performance technology platform includes sophisticated, easy to use analytical capabilities that enable analysts, team leaders and other authorized users to compare, drill down on and analyze key performance trends. AIM Analytics allows you to get to the root causes of individual or team trends, drill down on KPIs and other metrics, uncover causes of attrition, gain insight into performance exceptions and understand the impact of key processes such as coaching or performance reviews.

Using an intuitive graphical interface, users can click through multiple types of information interfaces, including graphs, reports and scorecards. Based on industry leading on-line analytical processing (OLAP) technology, AIM Analytics scales to analyze and correlate a virtually unlimited number of metrics, providing you with the depth of understanding needed to get to the bottom of tough operational issues such as first call resolution or attrition.