Applications

Data Integration

AIM Performance includes a sophisticated data integration capability that ensures that performance processes and information are based on current business data and operational statistics. AIM’s Data Integration is a set of proven technology connectors that rapidly link together your operational systems. Combined with our services best practices, data from your switch, workforce management, quality, CRM and other applications are easily integrated to form the foundation for your KPIs and other performance metrics.

This pre-built connectivity, combined with the out of the box nature of our solutions, enables AIM Performance to start delivering ROI in a matter of months, instead of waiting extended periods of time to deliver value to both the contact center and the associated line of business.