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AIM Performance Suite
The AIM Performance Suite is the software technology platform for AIM Performance. It unifies sophisticated analytics, reporting and workflow technology combined with data integration, an organizational hierarchy model, and a performance data mart. These capabilities enable you to rapidly and easily unify people, performance and data—via AIM’s industry leading performance applications. As opposed to proprietary technology approaches, the AIM Performance Suite is based on industry standard business intelligence technology from Microsoft, thereby leveraging over $500M is research in development.
Analytics
AIM’s Analytics are sophisticated, yet simple. It allows you to “drill down” and analyze the root causes of any performance issue and scales to nearly unlimited combinations of data. This scalability ensures your ability to manage and analyze complex challenges such as agent or team ranking, and attrition.Reporting
AIM’s Reporting allows you to create a broad range of operational or trend reports from agent to executive level. Through advanced authoring and publishing, AIM allows reports to be generated and deployed on anything from paper to presentations to portal-based websites.Workflow
AIM’s workflow is the underpinning for our process automation-based application solutions. It enables your contact center employees to be linked via data and business-rules driven processes which ensure that everyone is always on the same page in any performance workflow activity.Performance Data Mart
AIM’s Performance Data Mart unifies data from different operational and business systems to deliver a single, “source of truth.” As the foundation for all AIM Performance solutions, it aligns data from people and systems to enable a deep understanding of performance processes, trends and impacts.Organizational Hierarchy
AIM’s Organizational Hierarchy allows you to stay ahead of the dynamic nature of your organization and its reporting structures. Based on data from workforce management, human resources, or your own inputs, it ensures that management assignments and changes are always reflected in actions such as team reports or performance review assignments.Data Integration
AIM’s Data Integration is a set of proven technology connections that rapidly link together the data from your operational systems. Combined with our best practices, data from your switch, workforce management, quality, CRM and other applications are easily integrated to form the foundation for your KPIs and other performance data.Administration
AIM Performance Suite contains a complete set of tools for managers and business analysts. Through this web-based console, your authorized users can manage security, organizational modeling, KPI optimization and other critical administrative functions.
The use of AIMCall will allow Wells Fargo to provide more effective monitoring of risk levels and increase the level of personalized service to our customers.
--Jacob Mou, Vice President, Wells Fargo Card Services, Inc