Applications

Performance Data Mart

AIM Performance includes an integrated performance data mart that is used for operational data integration, management of KPIs and as the data capture system for all AIM Performance applications. Based on world-class information integration techniques, this analytical data mart is an active repository that is linked with your current operational data via scheduled, near-real-time updates. This integration ensures that any process, report or analysis within AIM Performance reflects KPI data and calculations based on current statistics from your contact center’s operational systems.

By providing this single “source of truth” as the baseline for all of AIM’s solutions, you can ensure that all members of your contact center’s operational team are always on the same page regarding the status of key processes, the value of key metrics, and the state of other performance information.